FAQs

  1. Online Customer Service

Q1: How can I reach GOOSUIT's online customer service?
A1: You can reach GOOSUIT's customer service team through our website's live chat feature, by sending an email to service@goosuit.com, or by calling our toll-free customer service hotline available on our website.
Q2: What hours is GOOSUIT's online customer service available?
A2: Our online customer service team is available to assist you 24/7, ensuring that you can get help whenever you need it, regardless of your time zone.
Q3: Can I schedule a virtual consultation for help with choosing or customizing my suit?
A3: Yes, GOOSUIT offers virtual consultations with our style experts. You can schedule a session through our website where you can receive personalized advice on suit selection and customization options.

  1. Shipping

  1. United States, United Kingdom, and Canada & Mexico:
Shipping Type Handmade Time Shipping Time Price
Basic Shipping(Orders $99 and above) 8 - 12 working days 5 - 7 working days Free
Basic Shipping(Orders below $99) 8 - 12 working days 5 - 7 working days $24.99
Premium Express(Orders $99 and above) 8 - 12 working days 3 - 5 working days $19.99
Premium Express(Orders below $99) 8 - 12 working days 3 - 5 working days $34.99
  1. International(Other regions):
Shipping Type Handmade Time Shipping Time Price
Basic Shipping 8 - 12 working days 5 - 7 working days $30
Premium Express 8 - 12 working days 3 - 5 working days $40
  1. Premium Express is shipped by DHL.
  2. We cannot guarantee the delivery time under special circumstances, such as natural disasters, government actions, social anomalies, etc. If there are special circumstances, we will inform you on the homepage of the store.

  1. Payment

Q1: What payment methods does GOOSUIT accept?
A1: GOOSUIT accepts various payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payment options will be available at checkout.
Q2: Is it safe to provide my payment information on your site?
A2: Yes, the safety of your personal and payment information is extremely important to us. Our website uses SSL encryption to secure the connection and protect your data during transactions.
Q3: Can I change the payment method after my order has been placed?
A3: Once an order has been finalized, the payment method cannot be changed. If you need to use a different payment method, please cancel your original order and place a new order using your preferred payment option.

  1. Custom Suit

Q1: How do I place an order for a custom suit on GOOSUIT?
A1: To order a custom suit, visit our website and choose the 'Custom Suits' option. Follow the guided process to select your fabric, design preferences, and provide your measurements. Review all the details and add the suit to your cart to proceed with checkout.
Q2: Can I modify my order after it has been placed?
A2: Modifications can be made to orders within 24 hours of placement. Please contact our customer service immediately if you need to make any changes to your order details.
Q3: What should I do if I encounter an error during the ordering process?
A3: If you experience any issues while placing your order, please restart the process and ensure all information is entered correctly. If problems persist, please contact our online customer service for assistance.

  1. Returns

Q1: What is GOOSUIT's return policy?
A1: GOOSUIT offers a 30-day return policy for items that are in their original condition. Custom suits can be returned for adjustments, but not for a full refund due to their personalized nature.
Q2: How can I return a product that I am not satisfied with?
A2: To initiate a return, visit the 'Returns' section on our website and follow the instructions to submit a returns request. You will need your order number and the reason for the return.
Q3: Will I be refunded for the full amount if I return a product?
A3: Yes, for eligible returns, you will be refunded the full amount to your original payment method, excluding any shipping costs. Refunds are processed within 7-10 business days after we receive the returned item.